This article covers order statuses for Cart Order Management.
In this article:
Order Statuses
- Pending - The order has been created but not paid or ready to start fulfllment
- Processing - The order has been created and paid, but not fulfilled
- Canceled - the order has been canceled and should not be fulfilled
- Completed - all order items have been delivered
- Error - this order status is can be caused by multiple actions and tells you there is a problem with the order
Order Fulfillment Statuses
- Unfulfilled - none of the order items have been added to shipments or shipped
- Partially Fulfilled - some but not all order items have been added to shipments and are being fulfilled
- Fulfilled - all order items have been fulfilled.
- On hold
- Exception
Shipment Statuses
- Awaiting pickup - a shipping label for the package has been created but the carrier hasn't picked the package up yet
- In transit - the carrier has picked up the package and can provide an estimated delivery date
- Delayed - the carrier is experiencing delays so the shipment will arrive late
- Notice left - the carrier left notice for the shopper to arrange pickup or reattempt delivery
- Available for pickup - the shipment is available for pickup at the carriers physical location
- Out for delivery - the shipment is out for delivery and should be delivered on the current da
- Delivered - the shipment has successfully been delivered to the shopper
- Exception - Exceptions can be caused by multiple events. Here's a list of exception reasons:
- Address issue
- Contact carrier
- Delivery attempted
- Location inaccessible
- Reschedule delivery
- Package held
- Package damaged
- Return to sender
- Package unclaimed
- Package disposed
- Package undeliverable
- Package lost
- Other
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