Storefront Release 2022.4 (October 2022)

We're excited to bring you this release! It has begun rolling out and should be available to all customers within the next couple weeks.

New Features

Refund Reasons

You can now select refund reasons when issuing refunds to better record and understand the problems shoppers face that result in a refund. In a future release, we’ll provide more reporting and actionable insights into improvements that will reduce refunds.

Step 1: Define refund reasons

Visit the refunds settings page to select which refund reasons should be available. We’ve provided several default refund reasons and also allow you to customize them.

Step 2: Select a refund reason when issuing refunds 

Cart Shipping

Cart Shipping is now in open beta! Buy labels at commercial grade rates and manage shipping all within your Storefront.

• Save big on shipping costs - Access the best commercial carrier rates that could save you up to 88% on shipping costs.

• Centralized order management - Manage your products, customers, and inventory in one location. Our shipping and order management tools help you streamline your eCommerce operations.

• No integrations required - Sync order and tracking information automatically. Our seamless order management software requires no plug-ins or complex integrations.

• Address validation - Avoid failed deliveries and increase customer satisfaction with our global address validation tool.

• You can enroll in Cart Shipping through the Shipping Labels page within Settings - https://YOUR_DOMAIN.americommerce.com/store/admin/Settings/Shipping/ShippingLabelService.aspx. Also, check out the Knowledge Article to learn more about the current features!

Attentive Integration

Reach more customers and increase conversion by using our newest integration, Attentive. Attentive's Conversational Commerce platform gives you the tools to deliver timely messages that your customers actually want to receive. Visit the Apps and Ad-ons section to start using Attentive today.

Feature Improvements

Quotes and Orders Search

The most-used filters are now next to the search bar so you can search for orders and help your shoppers faster. Filter by:

• Order Status

• Date Range

• Store & Warehouse

This feature will be introduced to products, customers, and other pages in a future release. New state:

Security

Password Updates - You and your shoppers can now use passwords of up to 64 characters to meet modern password and security best practices.

Show Rewards in Checkout

You can now show rewards points in checkout so shoppers can more easily use the points they’ve earned by being a loyal shopper:

• ##REWARDPOINTSLABEL##

• $$TOTALINPOINTS$$

• ##ACTIVEREWARDPOINTS##

• ##ACTIVEREWARDSDOLLARAMOUNT##

Performance

• Search and Page Load Time - Storefront Admin and Storefront Shopper experiences are now faster due to backend performance improvements.

• Widget Lazyloading - The following widgets now support image lazyloading to improve page load times and shopper experience. You don’t need to make any changes to see the benefit of this feature. This includes:

  • Image Logo Widget

  • Slideshow Widget

  • Carousel Widget

• Blog Tags - You can now add blog tags to the blog carousel so your blogs and storefront are better optimized for SEO.

Cart Shipping

• Print Packing Slip from the Label Printing Page - You can now print your label and packing slip from the same page after buying a label.

• Product Details on Label Printing Page - Product image and variant information are now included on the label printing page for reference while packing an order.

• New Merge Code for Items Not Yet Shipped - The ##PARTIALSHIPPINGITEMSNOTSHIPPED## merge code will display the items that have not yet shipped in an order that contains a partial shipment.

Permissions

We added several new permissions to give you greater control of your business:

• Tax Manager - This permission allows your users to edit tax information on customers, orders and products.

• Order Credit Card Auth Override - This permission is required if users want to override your gateway Auth and Capture setting if enabled. If your payments gateway is set to ‘Authorize and Capture’ your users and roles will need this permission enabled to ‘Authorize Only’ a manual transaction on an order.

• Order Allow Apply Custom Payment - This permission is required if you want users to be able to ‘Apply’ payment from a custom payment method. Custom payment methods such as Net 30 terms or Checks are typically received offline so having controls on applying their payment to an order balance can help ensure you only apply payment to an order balance when payment is received.

• Order Allow Apply Non-custom Payment - This permission is required if you want users to be able to ‘Apply’ payment for a regular payment method such as a Credit Card, or Apple Pay. Regular payment methods have payment captured manually in your processor such as Paypal, so having controls on applying their payment to an order balance can help ensure you only apply payment to an order balance when payment is received.

In a future release, we’ll update the user roles and permissions experience, naming conventions, and in-app descriptions so they are well structured and easier to understand.